Whenever I try to connect to my LTE it says I'm connected but nothing loads. I have mostly used my rollover this month and I'm supposed to have 2 GB of data for the month so I don't get why I can't use my Data.
Hello MathieuGaudreault,I am sorry to hear about this situation.I just verified your account and I can see that all your mobile data was used. You can verify this from your Fizz account, My plans > usage. If you wish to use your data service please try purchasing an add-on: https://fizz.ca/en/faq/what-is-an-add-on-and-how-do-i-buy-oneHave a lovely day,-Alex
If you login to your account does it say you still have data available on your plan?
Hi. Where are you ? Looks like I have the same issue. 3G is ok. And I still have data.
Hi, login to your account any time to see how much data, minutes and text messages you have used during the current payment cycle for any plans that are on your account.
Have you tried restarting your phone? It will reset and reconnect to the network.
If there is still a difficulty, you can contact Fizz customer service. Go to: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble with a question mark, you can chat with support. Chat is the faster way.
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