Why is my LTE not working?
Answers
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Hi @Jessyka make sure your phone's APN (access point) settings are correct:
Else try and contact the support to see if there's a background issue:
Using the support page's chat function. Customer Service | Technical Support | Help | Fizz
If the chat bubble on the website does not appear right away, it may indicate that the queue is full. Try again in 15 minutes.
Or by using:
Facebook : https://www.facebook.com/fizzca
Twitter private message: https://mobile.twitter.com/fizz_ca
WhatsApp : (438) 393-5814
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Hello Jessyka,
I am sorry to hear to hear that you encounter this situation,
As Alexsolo advised you, please verify if you have the correct APN settings on your phone.
Also, if you are outside the green area on this map: https://fizz.ca/en/coverage
Make sure you turn on your mobile data, data roaming and you are connected on the Fizz-Ext network.
The APN settings you should have on your phone are:
APN: mobile.bm
MMSC: http://mms.mobile.bm
MMS proxy: mmsproxy.mobile.bm
MMS port: 80
APN type: default,mms,supl
To find them on your androind phone, go to Settings → Connections → Mobile networks → Access Point Names → APN.
Here you can find more details: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
Also, restart your phone after doing the manipulations in order to apply change changes.
Thank you for your understanding!
Have a good one!
-Eugen0
