LTE not working

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Shreya
Shreya Posts: 8 ✭✭
edited September 2022 in My Mobile

Dear Fizz,

My homepage for Fizz is not opening currently and my LTE has stopped working, last I checked I had around ~830 MB remaining. Is it possible to fix it ?

I have a Quebec coverage plan, and I am planning to travel to Ontario for a 2-3 days. Would my LTE work there ?

Thanks !

Best,

Shreya

Best Answer

  • Whizz
    Whizz Posts: 19,105 admin
    Answer ✓
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    Hello Shreya,
    I am sorry for the situation encountered,
    I have verified your account and I can see that your plan still has data.
    There was a short interruption of mobile service this morning (Data, calls and SMS) for some Fizz customers, however, the service is now re-established.
    In regards to your question, if you travel to Ontario, you will have to buy a travel add-on for that region as your plan has Quebec coverage.
    To buy a travel add-on, you need to log into your account> my plans> manage plan> travel.
    More details here: https://fizz.ca/en/faq/im-travelling-outside-my-coverage-zone-what-are-my-roaming-options
    Also, you have the option to pay for use by adding money in your wallet.
    Here you can see more details: https://fizz.ca/faq/how-do-i-add-funds-to-my-fizz-wallet
    Thank you for your understanding!
    Have a good one!
    -Eugen

Answers

  • Maquereauglycerine
    Maquereauglycerine Posts: 6 ✭✭
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    Hello it seems fizz had a breakdown this morning has I had the same issue. Everything seems back to normal now.

    You can now go in your plan to upgrade it to canada for all the time or for a one fime fee under the "travel" option

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