Modem off line and not working

sosman · September 2022

Whizz · September 2022

Hello sosman,
I am sorry for the issue encountered,
I have verified your account and I can see that your plans are active and in good standing.
There are 2 plans at different addresses on your account.
Please, contact us in private in order to investigate further.
To contact us, you need to go to this FAQ: https://fizz.ca/en/faq/resolving-issues
Thank you for your understanding!
Have a good one!
-Eugen

sosman · September 2022

I've restarted multiple times and I need to work?

swatt · September 2022

Hello @sosman

If you did a complete reset without result, now you must chat with an agent directly 24/7 using the live chat function. To contact them on the live chat you have to go to any of the FAQs and click the (?) in the lower right corner of the screen. Once you do that you will have to click on the (...) three dots which represent the live chat function. https://fizz.ca/en/faq/resolving-issues

Olic · September 2022

All conexions are affected :

https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

Just Wifi :

https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix

https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

if nothing is wroking :

To contact Fizz, go to: https://fizz.ca/en/faq/resolving-issues , at the bottom, there is a green bubble with a question mark, you can chat with support.

You can also use :

Twitter: https://mobile.twitter.com/fizz_ca

Facebook: https://www.facebook.com/fizzca/

Whatsapp: (438) 393-5814