I changed my SIM card now all my data is gone
I change my sim as I was required by fizz and now all my data is gone ? What’s up with that ?
Best Answer
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Hello @brickell D. ,
Sorry to hear about the situation encountered.
From what I saw, you still had Data left in your plan and you should still be able to use it, but if it`s not working anymore try to reboot the phone, enable / disable airplane mode.
Check your usage also in My plans - See usage.
If the issue persists, try to set the APN corectly as shown here : https://fizz.ca/en/faq/what-are-fizz-network-settings-apn then check again and test the services.
Once more, if you have the same issue, please reach us on Live chat following these details : https://fizz.ca/en/support so our colleagues can assist further.
Be sure that you are logged to your Fizz account before accessing this link and that you start browsing the FAQ`s so the chat bubble appears at the bottom of the page.
Thank you for your understanding.
Have a good one,
-Raul
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Answers
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Did you switch to the VoLTE sim card ? There seems to be many issues when switching over to the new sim cards. You will need to contact fizz support directly for assistance using this link: https://fizz.ca/en/faq/resolving-issues
Hope this helps !
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I'd also suggest checking your APN settings in case your phone lost the settings: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
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Contact the chat they will surely transfer what you had left on your new sim card!
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