hi I received email for 5G sim card, but the link is invalid

Wenquan
Wenquan Posts: 5 ✭✭
edited September 2022 in My Mobile

the link says: Based on your account information, you are not currently eligible for a $0 SIM card.

anybody can help? thanks

Best Answer

  • Whizz
    Whizz Posts: 23,543 admin
    Answer ✓

    Hello Wenquan ,

    Thank you for being part of the Fizz community!
    As for the link, I opened a ticket for our technical team in order to verify, since I tried from my end and received the same error.
    You can verify the progress on the ticket by going in your Fizz account at: My settings -> My tickets.
    Also, when it will be resolved we will inform you via email.
    I am counting on your understanding.
    Have a great day,
    -Georgian

Answers

  • Olic
    Olic Posts: 822 ✭✭

    This is not a 5g card, but a VoLTE card.

    Do you have an active line with Fizz right now? Your current SIM does not have a red lightning? You don't have a browsing anonymization system on your device?

  • Wenquan
    Wenquan Posts: 5 ✭✭

    Thanks Olic, yeah, VoLTE card, current card is still working, only received email to ask me to order free sim card

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