The data with the VoLTE SIM card isn’t working

Naph
Naph Posts: 1 ✭✭
edited September 2022 in My Mobile

I’ve changed my SIM card to the new one with VoLTE but the data isn’t working at all. I’m using iPhone7+, the LTE sign keeps appear and disappears. Is there anything I could do with this?

Best Answer

  • Whizz
    Whizz Posts: 23,047 admin
    Answer ✓

    Hello @Naph,

    Sorry to hear about that!

    I notice there was a ticket created for the issue you encountered, and it appears to be resolved. Please test your service, and if your mobile data is still not working, kindly reach out to us on any of our private communication channels so we can assist you quickly.

    Have a wonderful day!

    -Ionut

Answers

  • Olic
    Olic Posts: 822 ✭✭
    edited September 2022

    Unfortunately, this is a problem that many users have had since Friday.

    There is a way to go back to the old SIM with a trick, but I don't recommend it, it will complicate your life later (but you can easily find it in the forum, if you really want to do it, Basically, you have to order a new free SIM, go back to activation and put the number of your old SIM back).

    But, to resolve your issue right, you have to contact Fizz. It's not easy because they are overwhelmed with this kind of case.

    To contact Fizz, go to: https://fizz.ca/en/faq/resolving-issues , at the bottom, there is a green bubble with a question mark, you can chat with support.


    You can also use :

    Twitter: https://mobile.twitter.com/fizz_ca

    Facebook: https://www.facebook.com/fizzca/

    Whatsapp: (438) 393-5814

  • Ynnad
    Ynnad Posts: 2 ✭✭

    Hello Naph, I just wanted to share with you that I have the same problem . I have an iPhone 11 and since I have activated my new SIM voLTE card : no data, no calls, no textos…. I have these issues since 3 days and Fizz does not seem able to find the fix for the issue. I have opened a ticket (#189495) through the Fizz chat and still waiting for resolution.

This discussion has been closed.

Categories