My activation is pending
I have followed the necessary steps to gain a new number and inserted my fizz SIM. The payment has gone through for the first month and it has been over 2 hours and the activation is still pending. I am unable to use data or my new number. What should I do?
Best Answer
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Hello @HaleemaAyub,
Sorry to hear about that!
I notice your number is now activated, and your services should now work properly. In case you encounter any issues with your service, make sure to contact us directly on our private communication channels so we can assist you right away.
Have a wonderful day, take care!
-Ionut0
Answers
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Hi @HaleemaAyub
The only option is to contact the support, but it seems that they have a glitch in their system for the activation these days, therefore, you should expect to wait a bit more than the normal 2 hours for a new activation, probably you will be activated before the end of the day.
However, we are only users here, therefore, contact the support it is the right thing to do
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Other means of contact
• Whatsapp: (438) 393-5814
• By private message on Twitter: https://mobile.twitter.com/fizz_ca
• By private message on Facebook: https://www.facebook.com/fizzca/
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Follow the text message that tells you how to configure your APN. Do the manual steps (point 3), wait 5 mins then reboot your phone, it should activate.
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