Service Agreement is not updated after the name change in Personal Info
I have changed my name in the Personal Info. However, the Internet Service Agreement document for the next month do not reflect that change - it still has my old name.
I had a chat with a support person, and was suggested to create a ticket, so I created a support ticket, which is "In Progress" state for almost a month now, without any updates.
Next thing I tried to do is to write a complaint, however, on the support page (https://fizz.ca/en/support) the "complaint procedure" link is not a link, but underlined text. So I'm not sure what is the procedure for a complaint.
So I am lost now - my Service Agreement is not reflecting my name.
What other options do I have?
Answers
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Hi @Pavel M.
The service agreement change only if you change the plan
Try to contact the support
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Other means of contact
• Whatsapp: (438) 393-5814
• By private message on Twitter: https://mobile.twitter.com/fizz_ca
• By private message on Facebook: https://www.facebook.com/fizzca/
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Thank you for the reply, but I already did exactly that:
- changed my name
- changed my plan
- service agreement wasn't updated
- contacted support - support person confirmed that the plan wasn't changed, and asked me to create a support ticket
- I created a support ticket 3.5 half weeks ago and it's still "In Progress"
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Oh, sorry, I meant that support person confirmed that the Service Agreement wasn't changed, not the plan.
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