Service Agreement is not updated after the name change in Personal Info
I have changed my name in the Personal Info. However, the Internet Service Agreement document for the next month do not reflect that change - it still has my old name.
I had a chat with a support person, and was suggested to create a ticket, so I created a support ticket, which is "In Progress" state for almost a month now, without any updates.
Next thing I tried to do is to write a complaint, however, on the support page (https://fizz.ca/en/support) the "complaint procedure" link is not a link, but underlined text. So I'm not sure what is the procedure for a complaint.
So I am lost now - my Service Agreement is not reflecting my name.
What other options do I have?