Service Agreement is not updated after the name change in Personal Info

Pavel M.

I have changed my name in the Personal Info. However, the Internet Service Agreement document for the next month do not reflect that change - it still has my old name.

I had a chat with a support person, and was suggested to create a ticket, so I created a support ticket, which is "In Progress" state for almost a month now, without any updates.

Next thing I tried to do is to write a complaint, however, on the support page (https://fizz.ca/en/support) the "complaint procedure" link is not a link, but underlined text. So I'm not sure what is the procedure for a complaint.

So I am lost now - my Service Agreement is not reflecting my name.

What other options do I have?

Jess_i88b6

Hi @Pavel M.

The service agreement change only if you change the plan

Try to contact the support

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Other means of contact

• Whatsapp: (438) 393-5814

• By private message on Twitter: https://mobile.twitter.com/fizz_ca

• By private message on Facebook: https://www.facebook.com/fizzca/

Pavel M.

Thank you for the reply, but I already did exactly that:

• changed my name
• changed my plan
• service agreement wasn't updated
• contacted support - support person confirmed that the plan wasn't changed, and asked me to create a support ticket
• I created a support ticket 3.5 half weeks ago and it's still "In Progress"

Pavel M.

Oh, sorry, I meant that support person confirmed that the Service Agreement wasn't changed, not the plan.