Service Agreement is not updated after the name change in Personal Info

Pavel M.
Pavel M. Posts: 5 ✭✭

I have changed my name in the Personal Info. However, the Internet Service Agreement document for the next month do not reflect that change - it still has my old name.

I had a chat with a support person, and was suggested to create a ticket, so I created a support ticket, which is "In Progress" state for almost a month now, without any updates.

Next thing I tried to do is to write a complaint, however, on the support page ( the "complaint procedure" link is not a link, but underlined text. So I'm not sure what is the procedure for a complaint.

So I am lost now - my Service Agreement is not reflecting my name.

What other options do I have?


  • Jess_i88b6
    Jess_i88b6 Posts: 13,037 ✭✭

    Hi @Pavel M.

    The service agreement change only if you change the plan

    Try to contact the support

    You can chat in direct

    • Sign into your account

    • Follow the link on this page:

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    • Whatsapp: (438) 393-5814

    • By private message on Twitter:

    • By private message on Facebook:

  • Pavel M.
    Pavel M. Posts: 5 ✭✭

    Thank you for the reply, but I already did exactly that:

    • changed my name
    • changed my plan
    • service agreement wasn't updated
    • contacted support - support person confirmed that the plan wasn't changed, and asked me to create a support ticket
    • I created a support ticket 3.5 half weeks ago and it's still "In Progress"

  • Pavel M.
    Pavel M. Posts: 5 ✭✭

    Oh, sorry, I meant that support person confirmed that the Service Agreement wasn't changed, not the plan.