New SIM card does work

Ying Z. #10585
Ying Z. #10585 Posts: 1 ✭✭
edited August 2022 in My Mobile

Hi, I just received my new SIM card because of changing to VoLTE network. When I active it, the current one doesn’t work while the new one doesn’t work either.

Best Answer

  • Whizz
    Whizz Posts: 23,036 admin
    Answer ✓

    Hello @Ying Z. #10585 ,


    Sorry to hear about the situation encountered.


    It appears that you had a few tickets opened on your Fizz account to resolve the issue.


    Please reach us on Live chat, by following the details found here : https://fizz.ca/en/contact-us as we will need to attach the old Sim card and then switch back to the new Sim card to remedy the issue.


    For everyone else, be sure that you reach us also on Live chat, to further investigate the matter.


    We deeply apologize for the inconveniences caused in the meantime.


    Have a good day,

    -Raul

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,868 ✭✭

    Hi @Ying Z. #10585

    Do you have a specific error/behaviour?

    The activation can take 2 hours or so

    You can contact the support

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    • Whatsapp: (438) 393-5814

    • By private message on Twitter: https://mobile.twitter.com/fizz_ca

    • By private message on Facebook: https://www.facebook.com/fizzca/

  • Jérémi D. #80
    Jérémi D. #80 Posts: 4 ✭✭

    Exact same problem here.

  • Jess_i88b6
    Jess_i88b6 Posts: 13,868 ✭✭

    @Jérémi D. #80

    Did you try to contact the support?

  • Jérémi D. #80
    Jérémi D. #80 Posts: 4 ✭✭

    @Jessy_ref_i88b6 Yes, but no answers for now. Error code appearing on my phone : "SIM card not authorized for voice"

    Screenshot_20220826-011701.png
    Screenshot_20220826-013117.png


  • Jess_i88b6
    Jess_i88b6 Posts: 13,868 ✭✭
    edited August 2022

    Hi @Jérémi D. #80

    That must means that the provisioning didn't work or done

    Regarding the chat, I tried and I was able to open the chat, but I didn't try to chat with them, please try again to contact the support

  • Darvy
    Darvy Posts: 4 ✭✭

    I got the same problem with my new Sim card. Even a new card that I receive for my mom's phone its said that it was already activated by another member. Now my old Sim & my new Sim card doesnt work

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