SMS Confirmation Not Received

LKTB26
LKTB26 Posts: 2 ✭✭
edited August 2022 in My Mobile

Hi,

I just recently transferred my phone number from Public Mobile.

I got an email to say my plan is active with Fizz.

But I have yet to receive a text/SMS to confirm the transfer. I was told it could take 2 hours but it has been more than that.

Best Answer

  • Whizz
    Whizz Posts: 23,079 admin
    Answer ✓

    Hello @LKTB26 ,


    From what we checked on your Fizz account it looks like the transfer was confirmed and completed.


    Please insert the Fizz Sim card in your device, restart your phone, enable / disable airplane mode and test the services following the details found here : https://fizz.ca/en/faq/how-test-my-fizz-line


    If your encounter any issue whilst using your services, do reach us on Live chat for further assistance.


    Have a good one,

    Raul

Answers

  • Olic
    Olic Posts: 822 ✭✭

    You can look the video on that page :

    https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz

    Do you have some notifications in your Fizz account?

  • RobC
    RobC Posts: 25 ✭✭

    When I ported from Koodo a couple of months ago (Public Mobile and Koodo are sub-brands of Telus), I received a text on my Koodo SIM within a few minutes that I needed to confirm. After responding to the text, I swapped my SIM to the Fizz SIM.

    Afterwards, it still took over 2 hours for the port to complete (I started it in the evening, and it was fully active on Fizz by the morning) before I received a SMS and email from Fizz.

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