How to get coverage outside Quebec promptly
i use Quebec coverage. When I was trying to call an Ontario number, my phone says your current plan is not available to connect this call. So I added the Canadian travel add-on. As it should take effect immediately, when I call again it prompts the same message saying my current plan is not able to connect!
please help
Best Answer
-
Hello Kino_26,
I am sorry for the situation encountered,
If you call from Quebec ( your coverage area), you need to get an international calls add-on.
That is considered a long-distance call.
Furthermore, you can use your travel add-on if you are outside your Quebec coverage, to make calls anywhere in Canada.
To get an international call add-on, you need to go into your account> my plans> manage plan> add-on> international call.
Here you can see more details: https://fizz.ca/en/faq/how-do-i-make-an-international-call-when-i-am-in-my-coverage-area
Thank you for your understanding!
Have a good one!
-Eugen1
Answers
-
Hi
Check on your Fizz account to make sure the correct travel add-on is active for your plan.
Try restarting you phone.
If the problem continues, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.
They will surely be able to help you.
You can also do it on Facebook: https://facebook.com/fizzca
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
0
