How to get coverage outside Quebec promptly

Kino_26

i use Quebec coverage. When I was trying to call an Ontario number, my phone says your current plan is not available to connect this call. So I added the Canadian travel add-on. As it should take effect immediately, when I call again it prompts the same message saying my current plan is not able to connect! 

please help

Whizz

Hello Kino_26,
I am sorry for the situation encountered,  
If you call from Quebec ( your coverage area), you need to get an international calls add-on. 
That is considered a long-distance call.
Furthermore, you can use your travel add-on if you are outside your Quebec coverage, to make calls anywhere in Canada.
To get an international call add-on, you need to go into your account> my plans> manage plan> add-on> international call.
Here you can see more details: https://fizz.ca/en/faq/how-do-i-make-an-international-call-when-i-am-in-my-coverage-area
Thank you for your understanding!
Have a good one!
-Eugen

PF_Ref_D2U9A

https://forum.fizz.ca/en/discussion/2635424/how-to-get-coverage-outside-quebec-promptly

Hi

Check on your Fizz account to make sure the correct travel add-on is active for your plan.

Try restarting you phone.

If the problem continues, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

They will surely be able to help you.

You can also do it on Facebook: https://facebook.com/fizzca

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Raqpha

Hello Kino_26,

I use the Quebec coverage too, it works in Ottawa/Gatineau region as well but sometimes it gets inconsistent when calling a long distance number, I would recommend upgrading to Canada wide coverage if this happens frequently.