Please close my ticket it is a non issue now

sarahschma
sarahschma Posts: 12 ✭✭
edited August 2022 in Your Fizz Account

Please close my ticket it is a non issue now

Answers

  • Fling
    Fling Posts: 9,194 ✭✭

    Hi


    Here you are talking to users like you and Fizz never answer question on the forum and to talk whit Fizz support you need to contact them by yourself


    You can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.


    You can also do it on Facebook: https://facebook.com/fizzca

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814


    Chatting is the only fast and efficient method because you interact directly with customer service

  • sarahschma
    sarahschma Posts: 12 ✭✭

    I tried the chat button won’t show! In the support page @Fling

  • Fling
    Fling Posts: 9,194 ✭✭

    first you need to be Connect to your account up right of your screen

    open this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly


    click on the bubble down right whit the ?


    Click chat


    And wait in Line for someone from Fizz

    i do that in lest than 5 seconds whit out the screen shot

  • sarahschma
    sarahschma Posts: 12 ✭✭

    i know how to do thet@Fling 😑 i’m just having a technical issue that i’m not seeing that green bubble please stop acting like i’m stupid.

  • Whizz
    Whizz Posts: 23,465 admin

    Hello @sarahschma ,


    Sorry to hear that you had issues finding the chat bubble!


    Usually, it helps to test multiple browsers or even devices, as sometimes cookies and cache can interfere in finding the chat icon.


    From what I verified earlier, you managed to find the chat bubble though so I am happy to see that the situation has been resolved!

    Have a good one,

    -Raul :)

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