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    • Perk didn't work

    Posts: 4 ✭✭
    edited August 2022 in Internet

    Hi,

    I previously activated a perk for a 40$ discount on home Internet. I applied it in early-July, when I received my new modem. I recently noticed that I got charged the full price of my home Internet plan on the 29th of July, so for the August billing period. Is there a way to see what went wrong ? I submitted a ticket with Fizz to address the issue, but I was wondering if I can see my perk usage history anywhere, to prove that I did indeed activate the 40$ discount ?

    Thanks a lot.

    Best Answer

    • Supreme Geek 5/5151🔥 Posts: 24,727 admin
      Answer ✓

      Hello @FuturoHendrix ,


      Sorry to hear that the perk was not applied!


      From what we saw, you already contacted our colleagues on Live chat, and a ticket was raised to address the issue.

      Fizz apologizes for the inconvenience.


      You can also track the ticket status via My settings - My tickets, to also have a view on its progress.


      Have a good one,

      -Raul :)

    Answers

    • Supreme Geek 5/5 Posts: 9,258 ✭✭

      Hi


      Here you are talking to users like you and Fizz never answer question on the forum


      That is the 4th Time in a week someone post a question like yours.


      For all others i told them to reach Fizz support

      You can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.


      You can also do it on Facebook: https://facebook.com/fizzca

      -By private message on Twitter : https://mobile.twitter.com/fizz_ca

      -Whatsapp : (438) 393-5814


      Chatting is the only fast and efficient method because you interact directly with customer service

    • Apprentice 1/5 Posts: 4 ✭✭
      Fling

      Hi


      I have indeed already reached out to support, I am also taking it a step further and asking other Fizz users if they have any input on the matter, diversifying never hurt.


      Thanks for the ressources, I'll entirely disregard your passive-aggressive comment though.

    This discussion has been closed.

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