Transferring a line without the old SIM card

Georgiades
Georgiades Posts: 1 ✭✭
edited October 2022 in My Mobile

Hi,

I am trying to transfer a phone number from Telus to Fizz, but I do not have my old Telus SIM card to reply "YES" to the text message that Telus will send me.

What can I do about that?

Thanks!

Best Answer

  • Whizz
    Whizz Posts: 18,785 admin
    Answer ✓

    Hello Georgiades,

    First of all, thank you for becoming a Fizz member!
    I verified your account and see that you made the request already. 
    Since you don't have your old SIM from Telus anymore, you can contact them and inform about this. With your confirmation they will be able to approve the transfer without the need to reply anymore to the SMS.
    If you have any other questions, you can contact us following the steps from this link: https://fizz.ca/en/support

    I wish you a great evening,
    -Georgian

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