ANYBODY THERE ??? no answer from the Support on my case for 5 days !!!

Hendx055
Hendx055 Posts: 3 ✭✭
edited August 2022 in Your Fizz Account

"activation pending fro 5 days !", no answer from Support on my case where the chosen #phone assigned to me is already allocated to someone else !!!

Humm... not what I was told nor expecting... Can get the same deal with another provider wher I can talk to someone real !...

Best Answer

  • Whizz
    Whizz Posts: 23,506 admin
    Answer ✓

    Hello Hendx055,

    I am sorry to hear about this.
    I can see a ticket was escalated to verify what caused this.
    You can see the progress from My settings > my tickets.
    As soon as we have any updates we will contact you right away via e-mail.

    Have a lovely day,
    -Alex

Answers

  • J_L_79471_ref_F77OI
    J_L_79471_ref_F77OI Posts: 169 ✭✭

    Hello,

    I know it must be frustrating, but here in the forum, we are users like you and there in not much we can do to help in a case like this.

    I would try to contact support again, chat always worked well for me. (open a FAQ page, click the ? at the bottom, then the chat icon https://fizz.ca/en/faq/how-do-i-manage-my-fizz-account)

    I know not everyone is comfortable with chat, but there is no way to talk to CS with Fizz, chat is the closest thing... Good luck.

  • Mathieu L. 51110
    Mathieu L. 51110 Posts: 2 ✭✭

    Hi i have a problem with my talk service. I cannot make or receive calls since 6 days. Since 4 days no news from fizz……


    i chat with them email them…. No news about my problem.

  • Fling
    Fling Posts: 9,194 ✭✭

    Hendx


    Do a complain by going in your account -> settings -> contact forms

This discussion has been closed.

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