Unable to cancel an appointment or unsubscribe
I have been trying for the past 2 days to cancel an appointment and unsubscribe from the service. I get an error message every single time. I've tried using an incognito window with the same issues. I am beyond frustrated at this point. The chat was even more unhelpful. I also can't remove my payment option. Is there anyone who can help?
Best Answer
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Hello Megangb1404 ,
I have just checked your account and I have noticed that on the associated account you have only one active mobile plan. For that, I invite you to contact us directly in private in order to better manage it because personal information is required.
We are waiting for you. 😊
Have a nice day,
-Alexandra
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Answers
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@Megangb1404 Hi did you try clearing your cache and try with another internet browser?
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Please try with different browser (such as Firefox, Chrome, or Safari).
You can clear cache/cookies and try icognito mode if needed.
Make sure you do not have any ad blocker against Fizz webpage.
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If the problem continues, you can try again tomorrow or contact Fizz customer service to ask for an update - https://fizz.ca/en/support
You can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.
You can also do it on Facebook: https://facebook.com/fizzca
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Tried this, didn't work
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Tried this. Didn't work.
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@Megangb1404 Hi, I think you need to contact Fizz by chat to fix this
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