How can I cancel a payment I made by mistake ?
Hi,
i wanted to pay for my Internet and instead payed for my phone… Called my bank and they can’t help me. Can you ?
Best Answer
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Hello maximepowers74
I just checked your account and found that the payment went through and the plan is active. If you have made the payment by mistake, I inform you that it is not refundable, however if you do not want to have the plan active, you can cancel the subscription at any time. Here is also a help link : https://fizz.ca/fr/faq/resiliation
Have a nice day,
-Alexandra
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Answers
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Hi
Only the support can help you whit paument issue
Here's how to contact customer service
Then you press the interrogation point (?) at the bottom right and all you have to do is choose the platform to contact them.
Chatting is the only fast and efficient method because you interact directly with customer service.
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Hi
Fizz is not obligated to refund payments made for prepaid mobile plans. The only exception for mobile plans is the initial 15 trial period. Unfortunately you may have to make a separate payment for your home internet plan.
You may contact Fizz customer service if you wish to discuss the issue with them - https://fizz.ca/en/support
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Hi there !
i don’t get the ? on the bottom right of my screen. What now !?
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See photo please
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@maximepowers74 Hi, click on the link
https://fizz.ca/fr/faq/comment-dois-je-retourner-mon-modem-wifi
then wait several seconds and the green ? should appear and you can click on it. and choose Chat
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To chat with customer service, you can open any FAQ help page
You can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/how-do-i-fix-payment-issue or https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.
You can also do it on Facebook: https://facebook.com/fizzca
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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