Reactivating account - No New Numbers?

Hi Ily

No it's not possible to have your ils number

Here's how to contact customer service for help about the new number

https://fizz.ca/en/support

Then you press the interrogation point (?) at the bottom right and all you have to do is choose the platform to contact them.

Chatting is the only fast and efficient method because you interact directly with customer service.

Hi

Unless you transferred it to another mobile provider, you can reuse your Fizz phone number up to 60 days after unsubscribing, whether to reactivate your plan or to use it for another plan in your account - https://fizz.ca/en/faq/reactivate

If it has been longer than 60 days, then you will need to activate a new plan - https://fizz.ca/en/faq/activate

At this time, you will be able to select your new number. You can search for your old number or a similar number by requesting Find a number (enter the last 4 digits). There is a one-time $1 or $2 charge for this option.

Know that you can choose to activate a plan under your current account or by using a new Fizz account. If you choose to use a new account (with new email address), you can benefit with the referral program ($50 credit if you use a referral code). In this case if you need a referral code, you can choose to use mine (you will find it next to my username) or the code of someone who has helped you 😉

If you are having trouble accessing any the Fizz help pages, you can try with another browser or with your browser in private/incognito mode.

If you wish to reach Fizz customer service, you can contact them by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

You can also do it on Facebook: https://facebook.com/fizzca

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814