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    • Account access

    Posts: 1 ✭✭
    edited July 2022 in Your Fizz Account

    Dear Fizz,


    I have bien trying to log into my account for the past 2 days to pay my bill. Your site isn't working properly and I don't have access to my account page. I keep staying in the loop where I log on and then get a blank page and it goes on and on. Now your message says that if I haven't paid tonight, my account will be frozen. I would understand if it was my fault not to do the paiement but since the reason is from your side and the website not working, I would be very disapointed if I woke up tomorrow to à phone that doesn't work. Plus there is no support to help me except a chatbot on messenger. Please either have someone contact me or try to use the visa card that is in my account to pay the bill.


    Regards,

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    Best Answer

    • Posts: 24,584 admin
      Answer ✓

      Hello HeleneLN,
      I am sorry for the situation encountered,
      This is a particular issue that you encountered on your account and after you contacted our customer support team, we have created a ticket to the technical team to verify what is going on there and why the page remains blank after you log in.  
      Once the ticket is solved, we will send you an email with all the detials.
      Thank you for your understanding!
      Have a great day!
      -Eugen 

    Answers

    • Posts: 9,258 ✭✭
      edited July 2022

      Hi Helene


      Try closing your browser, clear your browser cache and retry with your browser or Firefox Or internet explorer or incognito mode

      Still have the problem

      Here's how to contact customer service

      https://fizz.ca/en/support


      Then you press the interrogation point (?) at the bottom right and all you have to do is choose the platform to contact them.


      Chatting is the only fast and efficient method because you interact directly with customer service.

    • Posts: 7,141 ✭✭

      Account access

      HeleneLN

      Hi

      Here on the user community we are customers.

      Try refreshing the web page (F5) or you can try clearing your browser cache and try again with your browser in private mode.

      If you would like to contact Fizz Customer Service, you can contact them by opening this link: https://fizz.ca/en/faq/how-do-i-fix-payment-issue and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.


      You can also do it on Facebook: https://facebook.com/fizzca

      -By private message on Twitter : https://mobile.twitter.com/fizz_ca

      -Whatsapp : (438) 393-5814

    • Posts: 280 ✭✭

      Are you new ? Is it like you first bill ? If the card in the account is associated with the plan, it will be charged automatically to pay the bill.

      If you really need to do it manually Just use another browser or private mode. Your message doesn't justify not paying the bill.

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