Moved 2 days ago. No internet since yesterday.

@Jimena C.

Hi Jimena,

if this situation is due to a pending activation service, that you can check in your Fizz account under: My plans, as long as the activation is not completed and remains ongoing in the system, only Fizz’s support team can correct it.

However, you can try to unplug the modem from the power outlet for a few moments in order to restart it and then, after reconnecting it, test the services to make sure.

If the problem persists despite the possible corrections proposed by the troubleshooting, you'll have to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation as well as provide you advice and precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

-By private message on Facebook/Messenger: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

@Jimena C.

I understand your unfortunate situation and I would've preferred my few tips to help you resolve this situation but I have the impression that only Fizz’s customer service team will be able to enlighten you on how to be able to resolve this concern about your Internet connection, which is most likely related to your moving service to a new address, I believe for my part.

Be patient and you will see, the service will be of good help in this specific situation.

Thank you, and have a nice day as well.