Moved 2 days ago. No internet since yesterday.

Options
Jimena C.
Jimena C. Posts: 5 ✭✭
edited June 2022 in Internet

Connected without internet is what it says.

Can't reboot to find original parameters. Can't forget the connection. Waiting for more than an hour for customer service. Tried 2x all that's recommended . Technician came 2 days ago and declared all to be good.

Been waiting for chat support for almost an hour and a half. No luck. Could it be that no one is working today?

Answers

  • Jimena C.
    Jimena C. Posts: 5 ✭✭
    Options

    Also, technicien came and declared all good.

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    Options

    @Jimena C.


    Hi Jimena,

    if this situation is due to a pending activation service, that you can check in your Fizz account under: My plans, as long as the activation is not completed and remains ongoing in the system, only Fizz’s support team can correct it.

    However, you can try to unplug the modem from the power outlet for a few moments in order to restart it and then, after reconnecting it, test the services to make sure.

    If the problem persists despite the possible corrections proposed by the troubleshooting, you'll have to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation as well as provide you advice and precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Jimena C.
    Jimena C. Posts: 5 ✭✭
    Options

    Thank you. Tried all to no avail.

    Service is active. Still waiting to hear from them both by messagerie and WhatsApp.

    Really annoying 😒.

    Have a nice day

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    Options

    @Jimena C.


    I understand your unfortunate situation and I would've preferred my few tips to help you resolve this situation but I have the impression that only Fizz’s customer service team will be able to enlighten you on how to be able to resolve this concern about your Internet connection, which is most likely related to your moving service to a new address, I believe for my part.

    Be patient and you will see, the service will be of good help in this specific situation.


    Thank you, and have a nice day as well.

  • Fizzaddict
    Fizzaddict Posts: 240 ✭✭
    Options

    Are you trying to contact Fizz by chat ? like this

    Make your way to the FAQ and find the help page pertaining to your issue. If you can’t find the answer, click on the 

     in the right-hand corner. That’s your gateway to the platforms available to contact us. A friendly rep will be with you as soon as possible.

    Click this link :https://fizz.ca/en/faq/status-services

    then click on the green checkmark ? And Chat.


    bubble


Categories