Account suspended due to late payment

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sashak
sashak Posts: 3 ✭✭
edited July 2022 in My Mobile

Hi,


I got a notice that my account was to be suspended tomorrow (June 20th) due to a late payment. However, when I log into my account portal I cannot even see my plan and when i try to start from scratch I am unable to, because I already have a Fizz sim. I have enough money in my account and would like to not lose my number, can someone please help me?


Thank you,

Sasha

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  • PF_Ref_D2U9A
    PF_Ref_D2U9A Posts: 5,759 ✭✭
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    https://forum.fizz.ca/en/discussion/2633374/account-suspended-due-to-late-payment

    Hi

    To see your account portal, try clearing your browser cache, logoff your Fizz account and retry with your browser in private mode.

    If your service is suspended and you paid your bill, service should be restored within 2 to 3 hours. You should also try restarting your device at that point.

    You are able to confirm that the payment was successful by going to My Plans >> Transaction History.

    For more information on how to check your transactions, you can take a look at Fizz help page: https://fizz.ca/en/transaction-history


    If the problem continues, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/how-do-i-fix-payment-issue and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

    They will surely be able to help you.


    You can also do it on Facebook: https://facebook.com/fizzca

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • sashak
    sashak Posts: 3 ✭✭
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    https://forum.fizz.ca/en/discussion/comment/6634351#Comment_6634351

    hi,


    I am confused because when i log into my account, even my transaction history only shows that I bought my sim a year ago. No other transactions are shown although I've had this number for 10 months. Also, I did join the green bubble chat to speak to a customer service representative, but I've been on position 2 for the past one hour, I don't even know if there's a customer service rep there at this point...

  • sashak
    sashak Posts: 3 ✭✭
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    Omg ur right!! it was with my other email. it worked, thank you so much :))

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