How do I change the amount of time before unanswered calls go to voicemail?
I found this on the Fizz website:
But when I follow the instructions, I get a pop-up that says "Call forwarding when no reply for All Speech Services Connection problem or invalid MMI Code."
Best Answer
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Hi
Make sure to try with a a multiple of 5 seconds. Here are the full instructions - https://fizz.ca/en/faq/how-do-i-set-up-my-voicemail
You can determine how long before callers are transferred to your voicemail.
By default, incoming calls will be redirected to your voicemail after 20 seconds without a response. You can adjust this timeframe, however, by dialling the following combination in your phone:
*61*+15146470999*11*number_of_seconds#
The number of seconds you choose must be a multiple of 5 and be between 5 and 30 seconds. Special characters are required in this command (asterisk, hashtag, etc.).
As an example, if you want your phone to ring for 30 seconds, then dial
*61*+15146470999*11*30#
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Answers
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Hi Amanda,
here's how to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to possibly correct this situation as well as provide you precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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