Since 4/5 days no internet connection in my home .

Profulla · June 2022

Since 4/5 days no internet connection in my home don’t know why??

Whizz · June 2022

Hi Profulla,
Thank you for reaching out to us.
I understand and I'm sorry to learn about the inconvenience.

I checked on your account and on your connection signals from the network to the modem where I can see that they completely missing, there is no connection coming from the network to the modem.

However, there is no incident or maintenance work being performed in the area that could've caused the disruption.

Would you kindly please unplug the coaxial cable from the coaxial outlet and the modem respectively, wait for about 30 seconds, then plug it back in the outlet first and then in the modem, then restart it?

Also, please perform a factory reset of the modem by using a sharp object to press on the small button in the orifice behind the modem for 10 seconds, then let the modem reboot itself and test the connection.

In order to better assist you, please contact us directly and we will look into this together.

Here you can find more information about how you can do that: https://fizz.ca/en/contact-us

Thank you very much for your understanding, patience and collaboration.
Have a good one!
Andrei

PF_Ref_D2U9A · June 2022

Since 4/5 days no internet connection in my home .

Profulla

Jun 12, 2022

Since 4/5 days no internet connection in my home don’t know why??

Hi

Would you kindly please unplug the coaxial cable from the coaxial outlet and the modem respectively, wait for about 30 seconds, then plug it back in the outlet first and then in the modem, then restart it?

What are the modem lights showing? You can see status per LED at https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

You can also try a factory reset of the modem by using a sharp object to press on the small button in the orifice behind the modem for 10 seconds, then let the modem reboot itself and test the connection.

Other points to check:

https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
If it's only the wifi: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
check your cables too, who knows if anyone played with them. Also if you have another coaxial cable than the one that you already use, it would be useful to test with it.

Here on the forum we are users. You can always chat with Fizz customer service since they can

verify if there is an incident or maintenance work carried out in your area affecting services.
check your account status
check your modem status if it works within optimal parameters, if its signals are within functioning ranges and also its history (like recent signal fluctuations for the past few days). They can check for package loss or broadcast congestion.

You can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

You can also do it on Facebook: https://facebook.com/fizzca

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814