Since 4/5 days no internet connection in my home .

Profulla Posts: 6 ✭✭
edited June 2022 in Internet

Since 4/5 days no internet connection in my home don’t know why??

Best Answer

  • Whizz
    Whizz Posts: 17,987 admin
    Answer ✓

    Hi Profulla,
    Thank you for reaching out to us.
    I understand and I'm sorry to learn about the inconvenience.

    I checked on your account and on your connection signals from the network to the modem where I can see that they completely missing, there is no connection coming from the network to the modem.

    However, there is no incident or maintenance work being performed in the area that could've caused the disruption.

    Would you kindly please unplug the coaxial cable from the coaxial outlet and the modem respectively, wait for about 30 seconds, then plug it back in the outlet first and then in the modem, then restart it?

    Also, please perform a factory reset of the modem by using a sharp object to press on the small button in the orifice behind the modem for 10 seconds, then let the modem reboot itself and test the connection.

    In order to better assist you, please contact us directly and we will look into this together.

    Here you can find more information about how you can do that:

    Thank you very much for your understanding, patience and collaboration.
    Have a good one!


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