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Yvan L. #19230
Yvan L. #19230 Posts: 1 ✭✭
edited June 2022 in My Mobile

I paid my payment and than 2 hours now and still no line

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  • Whizz
    Whizz Posts: 19,144 admin
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    Hello @Yvan L. #19230 ,

    I am sorry to hear about the situation you encountered.

    After verifying your Fizz account, I noted that you contacted us in private and that the situation has been escalated to the technical department.

    I would like to inform you that your ticket is still open, which means that the technical team is still doing the necessary verifications. We are still waiting for a final response from them.

    Depending on the complexity of the situation, it may take some time to resolve the ticket, however, rest assured that the concern is being addressed with the highest priority.

    As soon as we have news from the team, we will keep you informed by email and I assure you that the technical team is doing its best to resolve the issue as soon as possible.

    Thank you for your patience and understanding and I hope you'll have a great day!
    - Cecilia

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    edited June 2022
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    @Yvan L. #19230


    Hi Yvan,

    please reboot (power cycle) your phone by holding down the phone’s start button for 10 seconds. Following your reboot, your applications will load. Your phone will then re-authenticate to the Fizz mobile network and potentially recover its authorization to access the network.

    Here is a link that could also help you in these circumstances: https://fizz.ca/en/faq/how-test-my-fizz-line


    However, if the problem persists despite these advice, I suggest you to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation as well as provide you precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

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