I have very unstable internet since yesterday
Pls, internet speed and availability is random. I never had something like this before.
Can you help me?
Thanks
Best Answer
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Hello GERARDO R.,
I hope you are doing well.
I just verified your Fizz account and I can see that the signals of the modem are crystal clear, however, it seems like the internet plan you have does not support as many devices as you have connected, and this leads up to both downstream and upstream congestion, which are not good for your connection. You can see more details and a grid of our plans and the number of devices recommended here https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it.
I would suggest reducing the number of devices connected at a time or upgrading your internet speed, by placing a plan change. Here is how to do it https://fizz.ca/en/faq/i-would-like-to-change-my-fizz-home-internet-plan-how-do-i-do-this.
If you need more details, you can always contact us, and here you can find out how to do that https://fizz.ca/en/contact-us.
Thank you for your kind understanding.
Cheers!
-Sergiu0
Answers
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Hi Gerardo,
you can test some of the troubleshooting mentioned in the following FAQ:
https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
And if the problem still persists, I suggest you to contact Fizz’s support team directly to inquire about possible network work or an outage in your area, and if not, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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I had a similar issue. It seems to have resolved itself now but it comes and goes. I checked with Verizon (who Fizz piggy backs on) and they have been having network issues the last couple of days.
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