Position in queue is increasing
I'm trying to get support using live chat but my position in queue is increasing, why is this happening?
Best Answer
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Hello @Fizz34958
I am sorry to hear about this situation.
In the last few days, we have had many contacts and a synchronization error can occur if multiple clients access the chat bubble at the same time, from there the position in the queue might be altered.
I can assure you our support team is doing their best to reply to everyone in the shortest time possible.
Have a lovely day,
-Alex
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Answers
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My queue position has been moving back and forth between 22 and 28 for the past hour, how is this even possible, this is a bit ridiculous.
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I had the same expérience a few week ago. After half an hour i was further than when i arrived, i left and try another day
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Ive been sitting here for 3 and a half hours, I keep getting bumped lower and lower. Eventually they just hang up on me.
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Welcome to Fizz !
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It looks like Fizz need to improve their customer support, not even sure what is going on there, I was going to make the switch from Fido but I just couldn't reach anyone so I gave up for now, not being able to easily communicate with a company's customer support is a major turn off for me, I'll try again in a few months.
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