Internet plan not in my account. Can't cancel nor change plan.
Did anyone else have this issue? I added my Internet plan from my main (cellphone) account and received everything and it's working flawlessly since then. HOWEVER, I just noticed I can't add Internet rebates, view my payment history or cancel/modify my Internet plan. It's as if it was NOT on my account. But I still have Internet with Fizz... it's just not there... on my account.
I need to pause (ie: cancel) my home internet since I'll be on vacations for 3-4 months and I don't feel like throwing money outside the window, but it makes cancelling or changing anything from my home internet impossible. There's no numbers to call, no way for me to do anything if I can't access the darn thing.
How do I gain access to this "phantom" internet plan so that I can cancel it?
I'm in a huge hurry to cancel this before I no longer can for 4 months.