Internet down at H2X 1W7 for a week, support are useless

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LeoGold
LeoGold Posts: 4 ✭✭
edited May 2022 in Internet

I've been in contact daily with customer support and all they can say is "there's maintenance, we don't have a timeline for when the connection comes back up".

If you're working from home, beware. Fizz is unreliable and customer support, although polite, is entirely unhelpful.

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  • Jess_i88b6
    Jess_i88b6 Posts: 13,037 ✭✭
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    Hi @LeoGold

    Yours neighbors have Cable internet? Is it working?

  • LeoGold
    LeoGold Posts: 4 ✭✭
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    photo1652972430.jpeg

    Notice the waiting time for a rep

  • LeoGold
    LeoGold Posts: 4 ✭✭
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    My neighbors have internet. They're with Bell

  • Jess_i88b6
    Jess_i88b6 Posts: 13,037 ✭✭
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    If there is a problem with the videotron cable in your area, Bell will not be affected

  • LeoGold
    LeoGold Posts: 4 ✭✭
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    Thanks for your comment Jessy, but the issue is the inability of Fizz to state even an estimated timeline for service to come back.

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