Internet down at H2X 1W7 for a week, support are useless

LeoGold

I've been in contact daily with customer support and all they can say is "there's maintenance, we don't have a timeline for when the connection comes back up".

If you're working from home, beware. Fizz is unreliable and customer support, although polite, is entirely unhelpful.

Jess_i88b6

Hi @LeoGold

Yours neighbors have Cable internet? Is it working?

LeoGold

photo1652972430.jpeg

Notice the waiting time for a rep

LeoGold

My neighbors have internet. They're with Bell

Jess_i88b6

If there is a problem with the videotron cable in your area, Bell will not be affected

LeoGold

Thanks for your comment Jessy, but the issue is the inability of Fizz to state even an estimated timeline for service to come back.