SIM card was not delivered + unavailable in stores. How do people actually get sim cards?

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lfrazer
lfrazer Posts: 1 ✭✭
edited May 2022 in My Mobile

I tried to order two SIM cards and it was marked as "delivered" but I never actually got any package. I would expect to see a small box with a big "Fizz" logo on it, but nothing like that, so I just spent 30$ on nothing. Then I went to a nearby Couchetard to try to buy them in person but they said they haven't had any fizz mobile sims in stock for many months, they offered me public mobile sims instead. So how am I actually supposed to get a SIM card? Can you refund the money?

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  • Whizz
    Whizz Posts: 19,096 admin
    Answer ✓
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    Hello lfrazer,

    I am sorry to hear about this situation.
    I recommend contacting us in private with more details in order to investigate this further. 
    We are here 24/7 for you so feel free to reach us at any time: https://fizz.ca/en/contact-us

    Have a lovely day,
    -Alex

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @lfrazer


    Hi,

    you can see the status of all your Fizz orders in your Order history.

    1. Log into your account and go to My profile.
    2. Click on Order history / See details.
    3. Click on the shipping number to see on the carrier’s website the details of your delivery.
    4. If there’s any inconsistency with the delivery information you see, contact the carrier directly.
    5. If the carrier cannot help you, contact us using the chat bubble located in the lower right-hand corner of this FAQ during our business hours so we can open a ticket for this issue.
    go to shipping number to track your delivery on the courrier service website


    Go to shipping number to track your delivery on the courrier service website


    *The delivery date indicated on your order summary is meant as a guideline; shipping is done by a third party, and Fizz cannot guarantee a specific delivery date.


    Source: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @lfrazer


    If the delivery of your SIM card is flagged as delivered but you haven’t received it, or if there’s an issue with the delivery of your phone:

    1. Log into your account and go to My profile .
    2. Click on Order history / See details.
    3. Click on the shipping number to go to the carrier’s website.
    4. Check on the website of the courier service that the delivery address is correct: if it’s incorrect or incomplete, contact the carrier service directly so they can correct the address and make a new delivery attempt.

    If the courier service cannot make a new delivery attempt, contact us using the chat bubble located in the lower right-hand corner of this FAQ during our business hours. 


    Here's how to directly contact the customer service to resolve this isue. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

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