Will the plan for Ireland also work while in Northern Ireland?

Hi

Fizz offers the same European travel add-on for both Ireland and United Kingdom which includes Northern Ireland. As long as your phone is compatible with the local networks, the travel add-on should work for you - https://fizz.ca/en/faq/im-travelling-outside-my-coverage-zone-what-are-my-roaming-options

If you encounter any issues, you can try these steps

Try restarting your phone.

Is your APN is correctly set up? (Android)

Steps to follow for configuring the APN can vary from one phone to another. Here's an example:

Settings → Connections → Mobile networks → Access Point Names → APN

Fizz APN settings are:

• APN: mobile.bm
• MMSC: http://mms.mobile.bm
• MMS proxy: mmsproxy.mobile.bm
• MMS port: 80
• APN type: default,mms,supl   

Does the phone choose the right network?

The steps for enabling your phone to automatically choose a network vary depending on the type of phone. Here are two examples:

Android: Settings → Connections → Mobile networks → Network operators → Search networks → Automatic/Fizz

iPhone:   Settings → Operators → Automatic/Fizz

You can also try manually connecting to a specific operator

At any time, you can chat in direct with Fizz customer service

   •   Sign into your account

   •   Follow the link on this page: https://fizz.ca/en/faq/i-m-outside-my-coverage-zone-and-my-mobile-data-isn-t-working-why

   •   Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

   •   Choose the option 💬 chat

   •   If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Other means of contact

Whatsapp: (438) 393-5814

By private message on Twitter: https://mobile.twitter.com/fizz_ca

By private message on Facebook: https://www.facebook.com/fizzca/