Lost phone visiting ontario. Can fizz send a new phone/SIM card to temporary address out of Quebec?

Hi there, I lost my phone and am visiting Ontario for a few months. Im blocked when I try to buy a SIM card and get it sent to my temporary Ontario location. I’d like to buy a new phone and SIM card, and not cancel my fizz account…

thanks so much for your support,

Answers

  • PF_Ref_D2U9A
    PF_Ref_D2U9A 🌈🎁 Here's my Fizz referral code. Thanks! 😊 ▶ D2U9A ◀ Voici mon code de référence. Merci! 😊🎁🌈Posts: 2,569

    Hi

    As far as I know, Fizz will ship only within their subscription area which is Quebec/Ottawa.

    So I think you would have to arrange delivery to your location thru family or a friend.

    SIM cards can also be purchased at some stores. See the map here - https://fizz.ca/en/sim-card#stores

    Are you near Ottawa?

  • PF_Ref_D2U9A
    PF_Ref_D2U9A 🌈🎁 Here's my Fizz referral code. Thanks! 😊 ▶ D2U9A ◀ Voici mon code de référence. Merci! 😊🎁🌈Posts: 2,569

    You can also purchase a Fizz compatible phone at most electronic shops or online in Canada


    If you need to contact Fizz customer service, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/compatible-devices and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

    They will surely be able to help you.


    You can also do it on Facebook: https://facebook.com/fizzca

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Hello @matthew M. #5836, I doubt Fizz would send a SIM to anything bu the registered address, for security purposes. You can ask, log in, go to My Settings, Contact Form and submit your question there. And if you haven't report your phone and SIM as lost/stolen so if anyone finds it and tries to use it, no luck. And if you have your device registered with Google or Apple with an account on it, you may be able to use the 'find me' feature to locate the device and retrieve it or at least erase the user data. Best of luck.