why cant my router connect to the internet ?

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pascalduval
pascalduval Posts: 1 ✭✭
in Internet

I came home and i realise my router/modem is not connected to internet from fizz anymore .

The second light from the top of the router is flashing non stop . And the 3rd light wont come on .

I reset my router/modem by disconnecting the power plug for more then a minute before replugged it after that ,and it still is searching for the connection .

I made no change whatesoever lately . Didnt touch any wires since i got it .

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Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 13,041 ✭✭
    edited May 2022 Answer ✓
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    Hi @pascalduval

    You must contact the support, it can be that there is a outgoing maintenance in your area

    You can chat in direct

       •   Sign into your account

        •    Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

       •   Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

       •   Choose the option 💬 chat

       •   If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/

Answers

  • Clive_ref_code_73TF9
    Clive_ref_code_73TF9 Posts: 545 ✭✭
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    Hello @pascalduval, turn off the modem, disconnect and reconnect the coax cable going in to the modem and turn on. A hard reset of the modem (should be a reset button on it) may resolve the issue for you. Best of luck.

  • Mataze
    Mataze Posts: 2,070 ✭✭
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    Hi @pascalduval

    Please perform a factory reset by keeping the small reset button from the back of the modem pressed for at least 20 seconds. 

    Once the modem restarts, please make the initial set up again.

    Here you can also find more troubleshooting you can try: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix

    More info about the setup procedures :

    https://fizz.ca/en/faq/how-install-my-wi-fi-modem

    If by any chance the issue still persists after that please contact our support team for further investigations. 

  • Whizz
    Whizz Posts: 19,112 admin
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    Hello pascalduval,

    I am sorry for the situation encountered.
    I have verified and see that you've managed to contact us in private, as our community members suggested. You were informed that there were some works performed on the network in your area, and that's the reason why the service was affected.
    The situation should be resolved now, you can try the connection and contact us back if the situation persists.

    Thank you for your patience, have a great day!
    -Adelina

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