Appointment for self-instalation

William74
William74 Posts: 1
edited May 8 in Internet

Hello,

I had an appointment today in order to instal the wifi but the technician didn't show up and I am not able to reschedule. What am I supposed to do?

Thank you

Best Answer

  • Mataze
    Mataze ⭐ REFERRAL CODE ⭐ P62DG⭐ CODE RÉFÉRENCE ⭐ Posts: 710
    Answer ✓

    Hi @William74

    Sorry to hear, it is possible that the technician who had an appointment with you was unable to show up due to complications with the previous installation.

    You can reschedule another appointment yourself from the account by going to My plans → Manage my plan → Appointments. Once 24 hours have passed since the appointment's due date, the Reschedule button will appear there. You can then choose a new date and time that works best for you

    PS. You can reschedule only 24h after the missing appointment

    Source: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

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