Appointment for self-instalation

William74

Hello,

I had an appointment today in order to instal the wifi but the technician didn't show up and I am not able to reschedule. What am I supposed to do?

Thank you

Mataze

Hi @William74

Sorry to hear, it is possible that the technician who had an appointment with you was unable to show up due to complications with the previous installation.

You can reschedule another appointment yourself from the account by going to My plans → Manage my plan → Appointments. Once 24 hours have passed since the appointment's due date, the Reschedule button will appear there. You can then choose a new date and time that works best for you

PS. You can reschedule only 24h after the missing appointment

Source: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

PF_Ref_D2U9A

https://forum.fizz.ca/en/discussion/2632401/appointment-for-self-instalation

Hi

The technician can be late.

If they do not show up today, you will be able to reschedule the appointment tomorrow (24 hours after)

https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

FluffyBoi

Hi,

At this point, log into your online account> My Plans> Appointments and see if the status of the appointment says "Completed" (it probably shouldn't)

If you cannot reschedule and no technician comes by the entire day, contact Fizz by Facebook messenger.