What's up with that?

Scarlet04293 Posts: 1
edited May 5 in Phones

I tried to change my sim card. Once I did it, my plan didn't work. I tried closing completely my phone and reset and nothing worked. It's been now 6 days that i haven't been able to call or use my data. What do I do?

Best Answer

  • Whizz
    Whizz Posts: 14,303
    Answer ✓

    Hello Scarlet04293,
    I hope you are doing well. 

    I kindly wish to inform you, that a SIM swap can only be requested and completed by an agent, to avoid any issues with your mobile service that would occur if the procedure is not followed correctly. 

    We will need you to contact us on the live chat, and we will be able to provide you with all the assistance you need. Here is a webpage where you can see how to do that https://fizz.ca/en/contact-us.



  • Jessy_ref_i88b6
    Jessy_ref_i88b6 ⭐ :REFERRAL CODE: ⭐ i88b6 ⭐ :CODE RÉFÉRENCE: ⭐ 🇺🇦 🇺🇦 🇺🇦Posts: 1,531
    edited May 5

    Hi @Scarlet04293

    Therefore, if I understand correctly you swapped the SIM, it seems that the process didn't complete correctly

    Please contact the support if this is your situation

    You can chat in direct

       •   Sign into your account

        •    Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

       •   Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

       •   Choose the option 💬 chat

       •   If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/

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