I tried to change my sim card. Once I did it, my plan didn't work. I tried closing completely my phone and reset and nothing worked. It's been now 6 days that i haven't been able to call or use my data. What do I do?
Hello Scarlet04293,I hope you are doing well. I kindly wish to inform you, that a SIM swap can only be requested and completed by an agent, to avoid any issues with your mobile service that would occur if the procedure is not followed correctly. We will need you to contact us on the live chat, and we will be able to provide you with all the assistance you need. Here is a webpage where you can see how to do that https://fizz.ca/en/contact-us.Cheers!-Sergiu
Therefore, if I understand correctly you swapped the SIM, it seems that the process didn't complete correctly
Please contact the support if this is your situation
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
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