Data

Lylia123Seb
Lylia123Seb Posts: 1
edited May 25 in Internet

I Had 17GB at first that I accumulated and didn't use ?? Now I have 7Days left and I have 7GB? How is that possible ???

Best Answer

  • PF_Ref_D2U9A
    PF_Ref_D2U9A 🌈🎁 Here's my Fizz referral code. Thanks! 😊 ▶ D2U9A ◀ Voici mon code de référence. Merci! 😊🎁🌈Posts: 2,883
    Answer ✓

    Hi

    Was this data accumulated over several months?

    To see the details of your mobile data along with expiry dates, go to your account here https://zone.fizz.ca/dce/customer-ui-prod/#/account/plan and click on USAGE.

    1. Go to My Plans in your Fizz account.
    2. Under the plan you wish to view (if you have more than one) click on See usage.
    3. This will open the Usage screen, which lists all your gifts, Add-Ons, Rollovers, etc. The blue arrow will tell you which data bucket you are currently using. On the right hand side you can see how many days are left for your gifted data.


    Do know that rolled over data lasts for the two following payment cycles. After 2 months of rollover, the data expires if not used - https://fizz.ca/en/faq/what-is-rollover-and-how-does-it-work

    Were data perks part of the 17 GB? Data perks do expire 30 day after activation.

    Add-ons and gifted data are valid until the end of the recipient’s payment cycle that follows the cycle during which the data was gifted. For example, say I receive gifted data on May 15, but my payment cycle ends on May 27. That gifted data will therefore be valid up until the end of my next payment cycle on June 27th.

Answers

  • PF_Ref_D2U9A
    PF_Ref_D2U9A 🌈🎁 Here's my Fizz referral code. Thanks! 😊 ▶ D2U9A ◀ Voici mon code de référence. Merci! 😊🎁🌈Posts: 2,883

    You can also check the monthly usage report. Login to your account any time to see how much data, minutes and text messages you have used during the current payment cycle for any plans that are on your account.

    View your current data usage and remaining data in your plan :
    1. Go to My Plans in your Fizz account.
    2. Scroll to see a usage summary for each Plan associated with your Account.
    3. Click on 'Details' to see more informations


    If you find any discrepancy, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/how-do-i-view-my-usage and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.


    You can also do it on Facebook: https://facebook.com/fizzca

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Hello @Lylia123Seb, I have some suggestions for you to consider

    • does anyone else have access to your mobile data (to use)?
    • what were the expiration dates on the data?
    • check your usage history
    • if you think that that data amount is incorrect you can contact Fizz either by the online Chat features or log in, go to My Settings, Contact Form and this opens a Support Ticket and the exchange occurs by the email address registered on your account.
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