I Had 17GB at first that I accumulated and didn't use ?? Now I have 7Days left and I have 7GB? How is that possible ???
Was this data accumulated over several months?
To see the details of your mobile data along with expiry dates, go to your account here https://zone.fizz.ca/dce/customer-ui-prod/#/account/plan and click on USAGE.
Do know that rolled over data lasts for the two following payment cycles. After 2 months of rollover, the data expires if not used - https://fizz.ca/en/faq/what-is-rollover-and-how-does-it-work
Were data perks part of the 17 GB? Data perks do expire 30 day after activation.
Add-ons and gifted data are valid until the end of the recipient’s payment cycle that follows the cycle during which the data was gifted. For example, say I receive gifted data on May 15, but my payment cycle ends on May 27. That gifted data will therefore be valid up until the end of my next payment cycle on June 27th.
You can also check the monthly usage report. Login to your account any time to see how much data, minutes and text messages you have used during the current payment cycle for any plans that are on your account.
If you find any discrepancy, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/how-do-i-view-my-usage and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.
You can also do it on Facebook: https://facebook.com/fizzca
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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