No internet
Montreal.
I do not have an internet connection from 15h.
Now the problem has not fixed yet.
What could I do that.
Best Answer
-
Hello sniperhuni,
I am sorry to hear about this situation.
I can see that you were already informed about the ongoing maintenance works.
We do not have an estimated time provided but I can assure you that we will have the service restored as soon as possible.
Have a lovely day,
-Alex0
Answers
-
Hi
What are the modem lights showing? You can see the expected status per LED at https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it#3
Can you try electrically restart your modem, by disconnecting the power cord from the back, wait for 30 seconds and then plug it back in?
You might have to restart your devices connected to the wifi and with the ethernet cable too.
If you can't use your services after this, please contact Fizz customer service in private via chat or on social media and they will look into this further.
Check this FAQ for more manipulations you can try: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
You can contact Fizz customer service by opening one of the help link already mentioned above and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.
They will surely be able to help you.
You can also do it on Facebook: https://facebook.com/fizzca
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
0
