PLEASE EDIT THIS FEATURE, FIZZ

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linalightning
linalightning Posts: 2 ✭✭
edited April 2022 in About my account

I have an internet plan with Fizz. I referred a friend who got a mobile phone line with my code, but I don't get the discount because it only applies to phone plans... This makes no sense, I should still be able to use the 25$ towards my internet bill, it's all one company and my friend used MY code. Fizz, this is quite lame. :-/ I won't be recommending your company until this rule is changed.

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  • Whizz
    Whizz Posts: 19,101 admin
    Answer ✓
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    Hello, linalightning,
    I hope you are doing well.  

    I just verified your Fizz account and when I went to My settings > Referral bonuses, I noticed that you have a bonus of $25 pending for your internet plan, which should be received on the 13th of May. The phone number displayed there is the phone number your friend activated. Rest assured, I can see that there is no mobile plan on your account, therefore the referral bonus can only be applied to your internet plan. 
    If you have any other questions, please feel free to contact us. Here is a link that contains more information on how to do that https://fizz.ca/en/contact-us.

    Cheers!
    -Sergiu

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  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @linalightning


    Hi,

    any one person can only be referred once, when they subscribe to their first Fizz service. For example, if a person subscribes to the Fizz mobile service without using a referral code, she won’t be able to use one when she adds another mobile plan or subscribes to the Home internet service (the reference code field will have disappeared).  

     

    Source: https://fizz.ca/en/faq/how-do-i-invite-friends-to-join-fizz#2

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @linalightning


    Here's how to contact Fizz’s customer service team directly for any question about this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • linalightning
    linalightning Posts: 2 ✭✭
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    My friend did use my code, but on my fizz overview it says I have a 25$ credit towards a mobile plan, not my internet plan...

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