Voicemail - no acces
Best Answer
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Hello Rvary,
I am sorry for the situation encountered.
Please, contact us on live chat, so we can be able to help you further.
You can chat with an agent directly 24/7 using our live chat function. To contact us on the live chat you have to go to any of our FAQs and click the (?) in the lower right corner of the screen. Once you do that you will have to click on the (...) three dots which represent our live chat function.
You can use this FAQ to find the chat bubble, https://fizz.ca/en/contact-us
Thank you for your kind understanding.
I wish you a great day.
Ramona0
Answers
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Hi,
here's how to contact Fizz’s support team directly to inquire about that isue, they will be able to do some further investigation to correct this situation as well as provide you precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Your mobile plan must include the Voicemail option, as well as data.
And here is the procedure to configure your Visual voicemail: https://fizz.ca/en/faq/whats-visual-voicemail-and-how-does-it-work
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Hi Rvary,
Thank you for contacting us.
Here is a quick guide on how to access, configure and use your voicemail properly:
https://fizz.ca/en/faq/how-can-I-access-and-use-my-voicemail
This should be able to help you.
Thank you for your consideration.
Have a good one,
Andrei0 -
That's the thing, my plan hasn't changed when I updated my phones!
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