Voicemail - no acces

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Rvary
Rvary Posts: 2 ✭✭
edited March 2022 in My Mobile

When I try to acces my voicemail I get a message saying that I have to enter my phone number. When I do it says that my phone is not valid and to enter another phone number. What can I do? Nobody can leave messages on my voicemail btw!


Thank you!

Best Answer

  • Whizz
    Whizz Posts: 19,109 admin
    Answer ✓
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    Hello Rvary, 


    I am sorry for the situation encountered. 

    Please, contact us on live chat, so we can be able to help you further. 

    You can chat with an agent directly 24/7 using our live chat function. To contact us on the live chat you have to go to any of our FAQs and click the (?) in the lower right corner of the screen. Once you do that you will have to click on the (...) three dots which represent our live chat function.
    You can use this FAQ to find the chat bubble, https://fizz.ca/en/contact-us

    Thank you for your kind understanding. 
    I wish you a great day.
    Ramona 

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @Rvary


    Hi,

    here's how to contact Fizz’s support team directly to inquire about that isue, they will be able to do some further investigation to correct this situation as well as provide you precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @Rvary


    Your mobile plan must include the Voicemail option, as well as data. 

    And here is the procedure to configure your Visual voicemail: https://fizz.ca/en/faq/whats-visual-voicemail-and-how-does-it-work

  • Whizz
    Whizz Posts: 19,109 admin
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    Hi Rvary,
    Thank you for contacting us.

    Here is a quick guide on how to access, configure and use your voicemail properly:
    https://fizz.ca/en/faq/how-can-I-access-and-use-my-voicemail

    This should be able to help you.

    Thank you for your consideration.

    Have a good one,
    Andrei


  • Rvary
    Rvary Posts: 2 ✭✭
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    That's the thing, my plan hasn't changed when I updated my phones!

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