Switching from FIDO home phone to Fizz Wireless

bfung Posts: 1
edited April 2 in Welcome and join

I have a FIDO home phone number. I want to switch it to a Fizz wireless plan with data while keeping the FIDO home phone number. Fizz webpage states that the number can be switch to Fizz only if the number is a mobile number. Do I have to first switch the FIDO home plan to a mobile plan before switching for Fizz? Thank you.

Best Answer

  • StefanM
    StefanM * Code référence/referral code !! 50$ -> ALXMQ * + 1GB/GO (DM me for GB/GO)Posts: 1,443
    Answer ✓

    I believe you have to switch first to a mobile plan. I don't know whether this is possible on Fido's side.

    Also keep in mind that you can only transfer Quebec numbers or number with an Ottawa area code ( for example you would not be able to transfer a number staring with 647). Hope this helps :)

    Also don't forget to use a referral code before you subscribe to your new plan to get the referral bonus.


  • Jessy_ref_i88b6
    Jessy_ref_i88b6 ⭐ :REFERRAL CODE: ⭐ i88b6 ⭐ :CODE RÉFÉRENCE: ⭐ 🇺🇦 🇺🇦 🇺🇦Posts: 1,531
    edited March 27

    Hi @bfung

    this is a strange situation, since if you are using the FIDO with the ZTE box, to me is a mobile phone, you also have a SIM card on it

    If you can afford try to buy a Fizz's SIM you can try to make the switch, if it doesn't work you can sell the Fizz sim card or transform you Fido Home to a pure mobile a do a switch in a second time.

    Please remember to use a referral code in order to have 40$, and yes you can use mine our pick one from here https://forum.fizz.ca/en/discussion/2198337/this-is-the-place-for-your-referral-codes-here-and-only-here/

    You can also try to contact the support

    You can chat in direct

       •   Sign into your account

        •    Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

       •   Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

       •   Choose the option 💬 chat

       •   If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/

  • Hello @bfung, this is an unusual situation, I would suggest you contact Fizz Customer Service, explain the situation and ask if Fizz can port the number. If you have a Fizz account, log in, go to My Settings, Contact Form and submit your query, if not then use the other contact us method on the website. Best of luck.

This discussion has been closed.