Add a user to home internet plan

Jean_Charles
Jean_Charles Posts: 3 ✭✭
in Internet

Hi, I try to add a user to my internet plan. I went to manage but cannot find a "add user" option

Best Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,844 ✭✭
    Answer ✓

    Hi @Jean_Charles

    you should try with the support to see why you don't have the option, only to be sure did you received the modem?

    I believe that only the support can help you out

    You can chat in direct

    * Sign into your account

    * Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    * Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    * Choose the option 💬 chat

    * If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/

  • Whizz
    Whizz Posts: 22,964 admin
    Answer ✓

    Hello Jean_Charles,

    The option to add a user to your Fizz account is reserved only for the mobile plan. The option to add a user for the Internet plan does not exist. 

    More details can be found here: https://fizz.ca/en/faq/how-do-i-add-user-to-plan

    Thanks and have a great day!
    - Cecilia

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