Pending réactivation

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Saurenza
Saurenza Posts: 3 ✭✭
edited March 2022 in About my account

Hi

can anybody help now it’s starting to be ridiculous

since March 3rd my Te activation is pending

i Really need a phone and it shows that I paid and I have 17 days to monthly plan!!!

thanks

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  • Whizz
    Whizz Posts: 19,101 admin
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    Hello Saurenza,

    I am sorry to hear about this.
    I can see that you already have a ticket in progress for this situation.  
    Rest assured a solution will be provided as soon as possible and a refund for the days you could not use the service.
    As soon as we have any updates we will contact you right away via email.

    Have a lovely day,
    -Alex

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @Saurenza


    Hi,

    here's how to recontact Fizz’s support team directly to inquire about that issue, and open ticket, they will be able to do some further investigation to correct this situation as well as provide you precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

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